Quality Assurance

The Heavy Haulage Australia Quality Assurance Management System is built in to our company culture. “Constant improvement” applies to all activities in which our Company operates. Staff are actively encouraged to look for ways to improve our operation, report problems and find solutions. Our supervisors and managers provide the structure to enable information to flow and improvements to be made company wide. 

For each large project a Quality Management Plan is developed as part of the Project Execution Plan.

We are committed to build upon our reputation for delivery of cargo of all scales and complexities, to the satisfaction of our customers with safety as our priority.

To achieve our objective we:

• Train our staff to ensure the business is supported by competent and skilled people capable of achieving the objectives of today, and growth of tomorrow.
• Ensure our Management Systems are continually reviewed and updated to reflect our business operations. Our management systems exist to meet or exceed contract, code, statutory obligations and customer requirements.
• Set targets and measure performance to continually improve our processes.
• The integrity of our quality service:
• Is embraced by all employees.
• Is supported by a culture of teamwork.
• Is reliable.
• Achieves consistent customer satisfaction.